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Terms and conditions

1. General Terms and Conditions


Please read the following information carefully, as the terms and conditions described herein constitute an agreement between you and those who provide the service. CanadaRail.ca is a website of Canada Rail Vacations Inc. If you decide to travel with Canada Rail Vacations Inc and make payment on a tour, you thereby agree to accept the terms and conditions of this contract.

2. Website Prices


All prices herein are quoted in Canadian dollars. Prices and information on the website are for the current and upcoming travel seasons, and are subject to change without notice.

3. Exchange Rate


Guests must pay in Canadian funds. The exchange rate used in calculating the published foreign currency prices has been determined by Canada Rail Vacations Inc based upon expected currency exchange rate movements. Cancellation charges, if applicable, and final payment must be in CAD currency.

4. Goods and Service Tax (GST)


All prices are subject to GST, which will be charged upon confirmation of booking. Currently the rate is 5% for Canadian GST.

5. Rail-Only and Package Tour Inclusions


The following costs are not included unless otherwise specified: GST, travel insurance, gratuities, alcoholic beverages, meals, room service or other hotel incidentals, items of a personal nature and all other items not specified in the description of the applicable tour contained on the website. If one of our packages does not meet with your requirements, we will be pleased to customize your rail tour package. Ask our Vacation Planners for details. 

6. Possible Alterations


Canada Rail Vacations Inc reserves the right to cancel, modify or alter all or any part of its services when necessary or advisable. Should this occur, Canada Rail Vacations Inc agrees to provide the best alternative available. Every effort will be made to adhere to the specifics shown herein; however, circumstances may necessitate alteration, including the occasional accommodation change from properties listed on the website. Hence, all fares, schedules, itineraries, hours of arrival and departure, air schedules and special programs are subject to change without notice at any time.

7. Suppliers’ Liabilities


Canada Rail Vacations, Rocky Mountaineer, Jonview Canada, and VIA Rail act as an agent for and make arrangements with domestic airlines, hotels, bus lines, and other independent parties to provide you with non-rail travel services and accommodations. Although great care is taken to choose suppliers, we are unable to directly control them, and therefore we are not responsible for their acts or omissions. The travel services provided by these suppliers are subject to the conditions imposed by the suppliers, and their liability may be limited by their tariffs, conditions of carriage and international conventions and agreements.

8. Company Liability


Canada Rail Vacations, Rocky Mountaineer, Jonview Canada, and VIA Rail and their respective officers, directors, servants and agents are not responsible for any claim, loss, damage, cost liability or expense arising, direct or indirect, out of injury; accident or death; loss, damage or delay of luggage or other property; or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical, mental or otherwise, relating to the provision of rail tour operations, travel services, and accommodations.

9. Force Majeure


Canada Rail Vacations, Rocky Mountaineer, Jonview and VIA Rail will not be responsible for the performance of this agreement if prevented or delayed by acts of God, strikes, accidents, weather, traffic, airport conditions or other causes beyond their reasonable control from meeting its terms. Nor will they be responsible for any loss or damage relating to train cancellations or any other cancellations.

10. Passport/Visa/Health Regulations

Passports: If travelling from outside Canada (including from the U.S.A.) you will require a passport for entry into Canada and appropriate ID for all family members. Airlines reserve the right to refuse boarding without adequate ID.
Visas: Check with your Canada Rail Vacations Vacation Planner.

*Note: If you are a visitor to Canada and you are not a citizen of the USA, you may be required to purchase an Electronic Travel Authorization (eTA). This document can be purchased for CAD $7.00 and most applications are approved within minutes of applying.  Please visit the following government site for information and to purchase this eTA: Electronic Travel Authorization.

Canada Rail Vacations Inc is not responsible for guests refused entry into Canada because of inadequate documentation. Single parents or grandparents travelling with children must ensure proper documentation is obtained for entry into Canada. For further information regarding documentation for entry into Canada, please contact Immigration Canada.

Health Regulations: There are currently no vaccination requirements for international travellers into Canada.

11. Luggage

Rocky Mountaineer: 

Guests travelling onboard Rocky Mountaineer are limited to two suitcases per person (total luggage weight not to exceed 30 kg or 66 lbs). No one piece of luggage may weigh more than 23 kg (50 lbs). All baggage or articles are accepted and transported subject to Rocky Mountaineer’s luggage policy. Oversized items, i.e. sports equipment may be subject to a surcharge.


Note: SilverLeaf and GoldLeaf Service guests’ luggage will be delivered to their Kamloops, Quesnel or Whistler accommodation. All guests should be sure to carry any medications with them on board the train.

VIA Rail: 

While on board VIA Rail, our recommendation would be to check larger luggage and have a smaller carry-on bag with your change of clothes and toiletries for your time aboard the train. On board you are permitted one suitcase (max 11.5kg/25lbs, max 54.5 x 39.5 x 23cm, 21.5x15.5x9 in.). In addition to this, each guest is entitled to bring on board one personal item, such as a purse or laptop case.

Guests may check up to two bags free of charge on VIA Rail. Checked bags may weigh up to 23 kg (50 lbs) and have a maximum size of 158 linear centimetres (62 linear inches), and are not accessible during your trip. A $20 fee for overweight or oversized bags may be charged at the discretion of VIA Rail. There may be additional luggage fees if travelling between Toronto - Ottawa - Montreal - Quebec City which will be charged at the discretion of VIA Rail and may be determined by weight at the sole discretion of the check in staff in the station.

The comfort of your journey will be enhanced when you check in larger items.

Other Tours: Certain tour products featured on the website have baggage restrictions due to either accommodation style or transportation requirements. Please refer to your documentation for full details.

12. Notes on VIA Rail


VIA Rail is the national passenger rail service, and is owned and operated by the Government of Canada. VIA Rail provides a more traditional and nostalgic train experience for our guests, and is perfect for travellers who are train enthusiasts.

The VIA Rail segment through the mountains between Vancouver and Jasper is an overnight journey. If you wish to see all of the Rockies by day, we can recommend an itinerary making use of the Rocky Mountaineer day time trains.

We book all of our guests – regardless of hotel category - in VIA Rail’s Sleeper Plus Class coaches on this train, which includes a private cabin for one or two, meals while on board, and access to the domed observation car. Because of the nature of rail travel, single sleeper cabins are quite small, and double cabins are outfitted with bunk beds. All cabins have a private half-bathroom. Shower facilities are shared by coach. Solo travellers who wish to have a little extra space while on board VIA Rail may request a double cabin at additional cost.


13. Reservation Policies

Deposit Policy
A deposit must be received at the time of booking to confirm your reservation. If you have booked any additional tours (in addition to those specified) with your two-day rail tour, please note that we require the applicable package deposit rate. Deposits may be made by Visa, MasterCard, American Express, and Discovery Card.

Refund Policy Requests for refunds must be directed in writing to your travel agent. No refunds will be made because of airline delays, unused services or other acts beyond the control of Canada Rail Vacations Inc, Rocky Mountaineer Vacations, Jonview Canada and VIA Rail.

Cancellation Policy If you cancel a confirmed reservation, notification from you or your travel agent must be received by telephone in Canada Rail Vacations office. A written notification must follow immediately by fax to +1 403 453 6804, by mail to the office address or by e-mail to [email protected]

Note : A change in flight date, lodge, arrival date or train departure date (either rail only or as part of a package) is considered a cancellation. Charges will be calculated per person and based on the date the cancellation notice is first received. There will be no exceptions to any of the charges. Please note the cancellation policy schedule. Cancellation charges are subject to GST.

14. Final Payment

Final payment must be received no later than 60 days prior to the date of departure, unless otherwise indicated as per specific Early Booking Special requirements. Final payment must be in Canadian funds and made by credit card, cheque, money order or bank wire transfer. If required, your tour coordinator will provide the address and bank details in your reservation confirmation.

For cheques drawn on financial institutions outside Canada, an additional 15-day period is required (75 days in total) to permit international bank clearance procedures.

Please send cheques or money order payment to: 

 

Canada Rail Vacations Inc, PO Box 52024, 311 16 Ave NE, Calgary, AB T2E 8K9 Canada Fax: + 1 403 453 6804 Tel: +1 403 457 4280 or Toll-Free: 1 888 589 3777 (U.S.A & Canada)

15. Insurance


We highly recommend that you purchase travel insurance to protect you and your investment from unexpected events and circumstances. Should you need a referral, we have had good experience with Sanderson Insurance, but of course, please book through the insurance provider of your choice. Canada Rail Vacations does not sell travel insurance.


16. Wire Transfer Payments


Please note that your final payment (as noted on your confirmation invoice) is due 60 days prior to departure. We accept wire transfers in both CAD and USD funds. If you wish to pay by wire transfer, please let us know and we will forward you the applicable banking details.

Please send a record of wire bank deposit by fax to +1 403 453 6804, Attn: Accounting. Or email a scanned copy to [email protected].

 

The authorization (written or verbal) to use a credit card number indicates your or your client’s compliance with our booking terms and conditions, whether or not you or they have signed the appropriate draft.

Credit card deposits, charges and final payments will be processed in Canadian funds. 


17. Last-Minute Bookings

Last-minute bookings are welcome; however, late package bookings usually require a minimum of 72 hours to request and confirm availability. We will do our best to supply you with your tour documents in a quick, efficient and complete manner.

18. Itinerary Changes and Reduction of Services

A fee per booking will be applied to each change made to the itinerary once the original booking has been confirmed

Change Fee (CAD)
61 or more days $125
0 to 60 days No Changes Permitted


A change fee will not be administered for an addition or upgrade of service. For a change in train departure date, refer to our cancellation policies. If there are any charges incurred by Canada Rail Vacations as a result of changes made, they will be applied to the booking in addition to the change fee. Change fees are subject to GST.

Separate change fees for domestic airline tickets will apply and are at the discretion of the airline.

19. Final Documentation— Canada Rail Vacations Packages

Final Documentation will be emailed to the client as a PDF four to five weeks prior to departure. This will include all vouchers and travel itineraries. If you require Final Documentation earlier than the four to five week standard, please let us know, and we will do our best to accommodate your request.

Note: Guests will be advised of their Kamloops, Quesnel or Whistler accommodation upon check-in at the departure station.

20. Rail Connections

Please arrive at the departing train station a minimum of 60 minutes prior to boarding time to ensure your luggage is checked and your travel documents are in order. We strongly recommend that you do not make onward travel arrangements the night of arrival at your destination. 

 

Train travel in Canada is subject to unforeseen delays, and departure and arrival times cannot be guaranteed. Canada Rail Vacations Inc will not be responsible for missed connections.

21. Cancellations
DAYS PRIOR TO DEPARTURE DEPOSIT PER PERSON CAD $ CANCELLATION PENALTY PER PERSON CAD $
Rocky Mountaineer Rail-Only (Two-Day Rail)
61+ $1000 per person $1000 per person
0-60 100% of payment due 100% non-refundable



Rail Vacation Packages
(Including One-way Tours, and Circle Tours*, Luxury Rail Tours, Winter Rail Vacations, Rail and Drive Vacations and Self-Drive Option)
61+ $1000-$2000 per person $500 - $1000
0–60 100% of payment due 100% non-refundable



Rail Add-ons
City Stops
61+ $150 50% of deposit
46–60 100% of payment due 100% of deposit
0–45 100% of payment due 100% non-refundable


VIA Rail Series
7+ 100% of rail portion $50 to $200
0–7 100% of rail portion 100% non-refundable

We reserve the right to pass on any additional costs charged by our suppliers. Cancellation fees may be subject to GST. * Additional non-refundable deposit may apply to some vacation packages that include flights.

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