Terms & Conditions
Booking Policies, Payment Terms, and Conditions of Travel. Review the conditions that apply to reservations, itinerary modifications, payment deadlines, cancellations, supplier services, and travel arrangements.
For assistance, call 1 888 589 3777 or email [email protected].
1. General Terms and Conditions
Please read the following information carefully, as the terms and conditions described herein constitute an agreement between you and those who provide the service. By booking with Canada Rail Vacations Inc., clicking the consent form on the booking form and making payment for a tour, you hereby agree to accept the terms and conditions of this contract. For guests who book through an agent, on behalf of a friend or through a third party, you are hereby agreeing to the terms and conditions below.
2. Website Prices
All prices herein are quoted in Canadian dollars. Prices and information on the website are for the current and upcoming travel seasons and are subject to change without notice. Website prices are updated regularly and supersede brochure prices. Once the deposit has been received, processed, and an invoice has been sent, you’ll be guaranteed the price for the corresponding services. Guests expressly agree and acknowledge that, under no circumstances, shall a booking, once confirmed, be eligible for any subsequent promotions offered by Canada Rail Vacations.
3. Exchange Rate
Guests must pay in Canadian dollars. Please contact your bank in advance of payment for information on any additional fees that they may apply, such as Foreign Transaction Fees. We do not charge any merchant fees, foreign transaction fees or credit card fees. If paying by credit card, your card will be charged in Canadian dollars (CAD), and your credit card company will calculate the amount in your currency based on their rate structure and the exchange rate that day.
4. Goods and Services Tax (GST)
All prices are subject to GST, which will be charged upon confirmation of booking. Currently, the rate is 5% for Canadian GST.
5. Rail-Only and Package Tour Inclusions
The following costs are not included in the advertised price unless otherwise specified: GST, travel insurance, gratuities, beverages, meals, room service or other hotel incidentals, items of a personal nature, and all other items not specified in the description of the applicable tour contained on the website. If one of our packages does not meet your requirements, we will be pleased to customize your rail tour package. Please ask one of our Vacation Planners for details.
6. Possible Alterations
Canada Rail Vacations Inc. reserves the right to cancel, modify or alter all or any part of its services when necessary or advisable. Should this occur, Canada Rail Vacations Inc. agrees to provide the best alternative available and refund the price difference. Every effort will be made to adhere to the specifics shown herein; however, circumstances may necessitate alteration, including an accommodation change from properties listed on the website. Hence, all fares, schedules, itineraries, hours of arrival and departure, air schedules, and special programs are subject to change without notice at any time.
7. Suppliers’ Liabilities
Canada Rail Vacations, Rocky Mountaineer, Jonview Canada, and VIA Rail act as agents for and make arrangements with domestic airlines, hotels, bus lines, and other independent parties to provide you with rail and non-rail travel services and accommodations. Although great care is taken to choose suppliers, we are unable to directly control them, and therefore, we are not responsible for their acts or omissions. The travel services provided by these suppliers are subject to the conditions imposed by the suppliers, and their liability may be limited by their tariffs, conditions of carriage and international conventions and agreements.
8. Company Liability
Canada Rail Vacations, Rocky Mountaineer, Jonview Canada, and VIA Rail and their respective officers, directors, employees and agents are not responsible for any claim, loss, damage, cost liability or expense arising, direct or indirect, out of injury; accident or death; loss, damage or delay of luggage or other property; or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical, mental or otherwise, relating to the provision of rail tour operations, travel services, and accommodations.
9. Force Majeure
Canada Rail Vacations, Rocky Mountaineer, Jonview Canada and VIA Rail will not be responsible for the performance of this agreement if prevented or delayed by acts of God, strikes, accidents, weather, traffic, airport conditions, or other causes beyond their reasonable control from meeting its terms. Nor will they be responsible for any loss or damage relating to train cancellations or any other cancellations.
10. Passport/Visa/Health Regulations
Passports: If travelling from outside Canada (including from the U.S.A.), you will require a passport for entry into Canada and appropriate ID for all family members. Airlines reserve the right to refuse boarding without adequate ID.
Visas: Check with your Canada Rail Vacations Vacation Planner, and we will direct you to the appropriate national consulate.
*Note: If you are a visitor to Canada and you are not a citizen of the USA, you may be required to purchase an Electronic Travel Authorization (eTA). This document can be purchased for CAD $7.00, and most applications are approved within minutes of applying. Please visit the following government site for information and to purchase this eTA: Electronic Travel Authorization.
Canada Rail Vacations Inc. is not responsible for guests refused entry into Canada because of inadequate documentation. Single parents or grandparents travelling with children must ensure proper documentation is obtained for entry into Canada. For further information regarding documentation for entry into Canada, please contact Immigration Canada.
11. Luggage
Rocky Mountaineer:
Guests travelling onboard Rocky Mountaineer are limited to two suitcases per person (total luggage weight not to exceed 30 kg or 66 lbs). No one piece of luggage may weigh more than 23 kg (50 lbs). All baggage or articles are accepted and transported subject to Rocky Mountaineer’s luggage policy. Oversized items, i.e. sports equipment, may be subject to a surcharge. All accommodations included as part of Rocky Mountaineer’s rail service in Kamloops, Quesnel, and Whistler are considered “moderate”, regardless of guests’ Hotels Category selections for the remainder of their tour.
Please note that while Rocky Mountaineer attempts to depart on time, the train does not follow a schedule, and all arrival times are suggested times. The realities of increased freight traffic may give rise to significant delays. We suggest that you plan accordingly, such as not arranging any flights or transfers on the day that you disembark the train
Note: SilverLeaf and GoldLeaf Service guests’ luggage will be delivered to their Kamloops, Quesnel or Whistler accommodation. All guests should be sure to carry any medications with them on board the train, as they will not have access to their luggage once aboard the train.
VIA Rail:
While on board VIA Rail, our recommendation would be to check larger luggage and have a smaller carry-on bag with your change of clothes and toiletries for your time aboard the train. On board, you are permitted one small suitcase (max 11.5kg/25lbs, max 54.5 x 39.5 x 23cm, 21.5×15.5×9 in.). In addition to this, each guest is entitled to bring on board one personal item, such as a purse or laptop case.
Guests may check up to two bags free of charge on VIA Rail. Checked bags may weigh up to 23 kg (50 lbs) and have a maximum size of 158 linear centimetres (62 linear inches), and are not accessible during your trip. A $20 fee for overweight or oversized bags may be charged at the discretion of VIA Rail. There may be additional luggage fees if travelling between Toronto, Ottawa, Montréal, and Québec City, which will be charged at the discretion of VIA Rail and may be determined by weight at the sole discretion of the check-in staff in the station.
The comfort of your journey will be enhanced when you check in larger items.
Please note that while VIA Rail endeavours to operate on time, the realities of increased freight traffic on tracks that we do not own may give rise to significant delays. We suggest that you plan accordingly, such as not arranging any flights or tours on the day that you disembark the train.
Other Tours: Certain tour products featured on the website have baggage restrictions due to either accommodation style or transportation requirements. Please refer to your documentation for full details.
12. Payment Policies
Deposit Policy
A deposit must be received at the time of booking to confirm your reservation in accordance with the present offer. Deposits may be made by credit card (Visa, MasterCard, and American Express) and are subject to the current exchange rates at the time of payment. Exceptions may be made to pay by bank wire transfer in Canadian Dollars for trips booked one year in advance.
Final Payment Policy
Final payments may be made by credit card or bank wire transfer in Canadian Dollars (CAD). Visa, MasterCard, and American Express are accepted and are subject to the current exchange rates at the time of payment.
- For journeys that include the Prestige Class/Cabin upgrade, final payment is due 100 days prior to the start of the journey. If Canada Rail Vacations has not received full payment by 90 days prior to the journey’s start date, the reservation may be cancelled without further notice.
- For all other journeys, final payment is due 70 days prior to the start of the journey. If Canada Rail Vacations has not received full payment by 60 days prior to the journey’s start date, the reservation may be cancelled without further notice.
Refund Policy (Deposit or Final Payment)
Once payments (deposit or final) have been received, they are fully non-refundable. No refunds will be made because of airline delays, unused services, or other acts beyond the control of Canada Rail Vacations Inc., Rocky Mountaineer Vacations, and VIA Rail. We highly recommend that you purchase travel insurance to protect you and your investment from unexpected events and circumstances.
Interim Payment, Payment Plans & Accidental Payment Policy
Additional payments, Interim Payments, and early Final Payments made toward your trip balance after your non-refundable deposit are refundable, less a 10% processing fee, up until the applicable final payment due date for your vacation (100 days prior to departure for journeys that include the Prestige Class/Cabin Upgrade; 70 days prior to departure for all other journeys). Accidental overpayments or payments made using the wrong credit card are also refundable, less a 10% processing fee.
*To qualify for Interim Payments or Payment Plans, each payment must be equal to or greater than your initial deposit amount.
13. Cancellation Policy
If you cancel a confirmed reservation, notification from you or your travel agent must be received in writing by e-mail to [email protected].
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Cancellation Periods for Canada Rail Vacations Tour Packages & Rail-Only Bookings, Including the Prestige Class/Cabin Upgrade (Including One-way Tours, Trans-Canada Tours, Circle Tours*, Luxury Rail Tours, Winter Rail Vacations, Rail and Drive Vacations and Self-Drive Options) |
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| NUMBER OF DAYS PRIOR TO DEPARTURE |
PAYMENTS DUE PER PERSON CAD $ |
CANCELLATION PENALTY PER PERSON CAD $ |
| 101+ Days | $1000 – $5000 per person *Deposit amount specified on invoice |
100% non-refundable deposit |
| 0-100 Days | 100% of outstanding balance due | 100% non-refundable |
We reserve the right to pass on any additional costs charged by our suppliers. Cancellation fees may be subject to tax.
Changes to train departure dates (either rail-only or as part of a package) 101+ days before the start of your trip will constitute a full cancellation and the loss of deposit. Rescheduling to a different date will be treated as a new booking.
Changes to train departure dates (either rail-only or as part of a package) within 100 days of the start of your trip constitute a full cancellation. Rescheduling to a different date will not be permitted.
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Cancellation Periods for All Other Canada Rail Vacations Tour Packages & Rail-Only Bookings (Including One-way Tours, Trans-Canada Tours, Circle Tours*, Luxury Rail Tours, Winter Rail Vacations, Rail and Drive Vacations and Self-Drive Options) |
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| NUMBER OF DAYS PRIOR TO DEPARTURE |
PAYMENTS DUE PER PERSON CAD $ |
CANCELLATION PENALTY PER PERSON CAD $ |
| 71+ Days | $1000 – $5000 per person *Deposit amount specified on invoice |
100% non-refundable deposit |
| 0-70 Days | 100% of outstanding balance due | 100% non-refundable |
We reserve the right to pass on any additional costs charged by our suppliers. Cancellation fees may be subject to tax.
Changes to train departure dates (either rail-only or as part of a package) 71+ days before the start of your trip will constitute a full cancellation and the loss of deposit. Rescheduling to a different date will be treated as a new booking.
Changes to train departure dates (either rail-only or as part of a package) within 70 days of the start of your trip constitute a full cancellation. Rescheduling to a different date will not be permitted.
Additional non-refundable deposits may be applied in excess of the amounts listed above to some vacation packages that include flights, cruises or additional rail days.
14. Itinerary Changes and Reduction of Services to Non-Rail Tour Components
A change fee will not be administered for an addition to your tour or upgrade of service if made prior to the applicable final payment due date*, depending upon availability. After the applicable final payment due date*, or once your balance has been paid in full, an administration fee may be charged for non-emergency additions, including but not limited to hotel nights, sightseeing tours, and transfers. For a change in rail components (train departure date, name change, or other rail-related changes), please refer to our cancellation policies. If there are any charges incurred by Canada Rail Vacations as a result of changes made, they will be applied to the booking in addition to the change fee. Change fees are subject to GST.
*For journeys that include the Prestige Class/Cabin upgrade, the final payment due date is 100 days prior to departure. For all other journeys, the final payment due date is 70 days prior to departure.
Separate change fees for domestic airline tickets will apply and are at the discretion of the airline.
15. Insurance
We highly recommend that you purchase travel insurance to protect you and your investment from unexpected events and circumstances. Should you need a referral, we have had good experience with Sanderson Travel Insurance, but of course, please book through the insurance provider of your choice. Canada Rail Vacations does not provide travel insurance.
16. Last-Minute Bookings
Last-minute bookings are welcome; however, these bookings usually require a minimum of 72 hours to request and confirm availability. Last-minute bookings are defined as any booking that is made within 30 days of departure. Additional ID verification may be requested at our discretion in the form of a government-issued photo ID or passport matching the name on the credit card used for payment. For last-minute bookings, we will do our best to supply you with your tour documents in a quick, efficient and complete manner.
17. Travel Documentation
Travel Documentation will be sent to the client via email approximately four weeks prior to departure. This will include all vouchers and travel itineraries. If you require your Travel Documentation earlier than four weeks, please let us know, and we will do our best to accommodate your request. Travel Documentation will not be sent out prior to the final payment being received.
Note: Guests will be advised of their Kamloops, Quesnel, or Whistler hotel accommodations upon check-in at the departure station. All accommodations included as part of Rocky Mountaineer’s rail service in Kamloops, Quesnel, and Whistler are considered “moderate”, regardless of guests’ Hotels Category selections for the remainder of their tour.
18. Rail Connections
Please arrive at your predetermined pick-up location on time in accordance with your travel documentation to ensure that you have time to check in and have your luggage checked. We strongly recommend that you do not make your own independent travel arrangements, such as, but not limited to, flights, cruises, or other modes of transportation to another location on the day/night of train arrival at your destination, as rail travel is subject to significant delays. Any missed connections will be at your own expense.
Train travel in Canada is subject to unforeseen delays, and departure and arrival times cannot be guaranteed. Canada Rail Vacations Inc. will not be responsible for missed connections if you have booked them the same day as the train arrival date.
19. Gift Certificates/Cards
Canada Rail Vacations Inc. may, from time to time, offer gift cards or gift certificates for use toward the purchase of rail vacation packages, rail-only bookings, or other services offered through our website (the “Gift Card” or “Gift Cards”). By purchasing or redeeming a Gift Card, you agree to the following terms.
No Expiry Dates: Gift Cards issued by Canada Rail Vacations Inc. do not expire. The full value of a Gift Card remains available for use until it has been completely redeemed, regardless of the amount of time that has passed since the date of purchase.
No Fees: Canada Rail Vacations Inc. does not charge purchase fees, account maintenance fees, inactivity fees, or any other fee that would reduce the value of a Gift Card over time.
Redemption: Gift Cards may be applied toward the cost of any tour package, rail-only booking, or other service available through Canada Rail Vacations Inc., subject to availability. If the cost of a booking exceeds the value of the Gift Card, the balance owing must be paid using another accepted method of payment. If the value of the Gift Card exceeds the cost of a booking, the remaining balance will stay on the Gift Card for future use.
Gift Cards cannot be redeemed for cash, exchanged for cash, or applied as payment toward an existing credit account, except where required by law.
Non-Refundable: Gift Cards are considered a form of payment once purchased and are non-refundable, in keeping with our general Refund Policy described in section 13 above. Please consider your purchase carefully before buying a Gift Card as a gift or for personal use.
Lost or Stolen Gift Cards: Canada Rail Vacations Inc. is not responsible for Gift Cards that are lost, stolen, or used without your authorization, in the same manner that we are not responsible for lost cash.
Provincial and State Requirements: Canada Rail Vacations Inc. applies the practices described above, no expiry dates and no fees that reduce card value, to all Gift Cards it issues, regardless of the province, territory, or country in which the purchaser resides. This is intended to meet or exceed the requirements of Alberta’s Consumer Protection Act and Gift Card Regulation, as well as similar consumer protection legislation in other Canadian provinces and, where applicable, in the United States. Nothing in this section limits any additional rights a purchaser may have under the law of their home jurisdiction.
20. Wildfires
The parties acknowledge that wildfires can have a significant and widespread impact on the travel industry and the movement of persons and that the effects of wildfires may continue for all or any portion of the 2026 travel season. The parties expressly acknowledge and agree that, notwithstanding any other provision contained herein: (A) any governmental or administrative restriction, action, advisory, order, guideline, regulation, or law imposed, taken, or enacted in response to wildfires, whether imposed, taken, or enacted prior to, during, or following the consummation of this Agreement (collectively, “Governmental Action”) that (i) renders the performance of Canada Rail Vacations’ obligations under this Agreement illegal, impossible, or in conflict with a Governmental Action, or (ii) results in a guest’s inability to attend all or any portion of their itinerary, constitutes a force majeure event for the purposes of section 9 (Force Majeure) of this Agreement; and (B) in the preceding circumstances, as these constitute acts beyond the sole control of Canada Rail Vacations, no refunds for train travel, accommodations, or excursion will be made or payable by Canada Rail Vacations.
Privacy Policy – Canada Rail Vacations Inc.
Last updated: August 11, 2026
Canada Rail Vacations Inc. (“Canada Rail Vacations,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our business, websites, and travel services.
This policy applies to visitors to and customers of our websites, including canadarail.ca (the “Site”), and to individuals whose personal information we receive in connection with travel services booked or arranged through us.
If you have questions about this Privacy Policy or our handling of personal information, please contact us using the information provided in Section 13.
1. Information We Collect
1.1 Information You Provide
We collect personal information that you provide to us when you inquire about, book, or use our travel services, communicate with us, or otherwise interact with us.
Depending on the nature of your interaction with us, this may include:
• Contact information: name, email address, telephone number, and mailing address
• Booking and travel information: travel dates, trip preferences, passenger information, and other information needed to arrange and provide your travel services
• Special travel requirements: information you choose to provide regarding dietary requirements, accessibility or mobility needs, and other special requests related to your travel
• Communications: information contained in emails, website forms, telephone communications, booking notes, and other customer-service communications
• Marketing preferences: information about your marketing preferences and interactions with our communications
When a booking includes other passengers, we may receive personal information about those passengers from the person making the booking, a Travel Agent, or another authorized representative acting on behalf of the customer.
We may also receive personal information from Travel Agents who make bookings or inquiries on behalf of their clients. We use this information as reasonably necessary to communicate with the customer or their representative and to arrange and provide the requested travel services.
1.2 Payment Information
Payments made through our Site are processed by third-party payment providers.
Payment information is entered directly into the applicable payment-processing system. We do not receive or store customers’ full payment card numbers or other complete payment-card credentials on our own systems.
1.3 Information Collected Automatically
When you visit or use our Site, we and our service providers may automatically collect technical and usage information about how you interact with the Site.
This may include information about your device, browser, operating system, pages viewed, interactions with the Site, approximate geographic location, and other technical or usage information.
We use cookies and similar technologies for essential website functions, analytics, advertising, and campaign attribution.
Non-essential cookies and similar technologies are activated in accordance with your cookie preferences. For more information about the specific cookies and similar technologies used on our Site, their purposes, and durations, please see our Cookie Policy:
https://canadarail.ca/terms/#cookies
1.4 Information Submitted Through Our Website
Depending on the nature of your inquiry or request, information submitted through our website forms may include your name, email address, telephone number, and relevant travel or booking information.
Information submitted through our website forms may be retained in our business systems where reasonably necessary to respond to your inquiry, administer a booking, provide customer service, maintain business records, or otherwise operate our business.
We do not intentionally collect personal information from individuals who have no direct or authorized interaction with Canada Rail Vacations. However, personal information relating to additional passengers may be provided to us as part of a booking by the primary customer, a Travel Agent, or another authorized representative.
2. How We Use Your Information
We use personal information for purposes that are reasonably necessary to operate our business, provide and improve our travel services, communicate with customers, and meet our legal and regulatory obligations.
Depending on the circumstances, we may use your information to:
• Process and manage bookings and travel arrangements
• Provide customer service and respond to inquiries
• Communicate with you about your travel, including confirmations, travel documents, itinerary information, changes, cancellations, delays, and other service-related matters
• Coordinate with travel suppliers as necessary to provide your requested services
• Process payments and related transactions
• Send marketing communications where permitted by applicable law
• Market our own travel services and, where applicable, those of companies within our corporate group
• Measure and improve our marketing and advertising activities
• Analyze and improve our Site, services, and user experience
• Maintain business and financial records
• Protect our business, Site, systems, and legal rights
• Prevent fraud, misuse, and other unauthorized activity
• Comply with applicable legal and regulatory requirements
• Establish, exercise, or defend legal claims
We do not use personal information for purposes unrelated to those described in this Privacy Policy unless permitted or required by law, or where we otherwise obtain any consent required by applicable law.
3. Legal Basis for Processing for European Economic Area and United Kingdom Visitors
If you are located in the European Economic Area (EEA) or United Kingdom and applicable data protection law applies to our processing of your personal data, we process personal data on one or more of the following legal bases, depending on the circumstances:
• Contract: where processing is necessary to enter into or perform a contract with you, including arranging and providing requested travel services
• Legal obligation: where processing is necessary to comply with applicable legal or regulatory requirements
• Consent: where we request your consent for a particular processing activity, including certain non-essential cookies and marketing activities
• Legitimate interests: where processing is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and interests
Our legitimate interests may include operating and improving our business and Site, communicating with existing customers, preventing fraud, protecting our business and legal rights, maintaining business records, and improving our services.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
We do not use personal information to make decisions about customers entirely through automated processing where those decisions produce legal or similarly significant effects on the individual.
4. Third Parties We Share Information With
We do not sell personal information.
We may disclose personal information to third parties where reasonably necessary to operate our business, provide requested travel services, process transactions, communicate with customers, operate and improve our Site, conduct our own marketing, protect our business, or comply with applicable law.
Depending on the circumstances, these third parties may include:
• Payment and financial service providers
• Website, technology, hosting, security, analytics, and advertising service providers
• Email marketing and customer relationship management service providers
• Rail operators, hotels, tour operators, transportation providers, and other travel suppliers involved in fulfilling your booking
• Companies within our corporate group
• Professional advisers and other business service providers
• Government authorities, courts, regulators, and law enforcement where required or permitted by law
Travel suppliers receive information only as reasonably necessary to provide the services included in your itinerary.
We do not provide customer information to unrelated third parties for their own independent marketing purposes.
5. International Processing and Transfers
Canada Rail Vacations is based in Canada and serves customers from Canada and other countries.
Some of our service providers, travel suppliers, and other recipients of personal information may be located outside Canada. As a result, personal information may be transferred to, stored in, or processed in countries other than Canada, which may have different privacy laws.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
If you require additional information about international processing, you may contact us using the information provided in Section 13.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for other purposes permitted or required by applicable law.
We may retain personal information for periods necessary to:
• Provide and administer our services
• Maintain business, accounting, tax, and other required records
• Resolve disputes and address customer-service matters
• Establish, exercise, or defend legal claims
• Maintain records of marketing preferences and unsubscribe requests
• Comply with applicable legal and regulatory requirements
When personal information is no longer reasonably required, we take reasonable steps to delete, destroy, or anonymize it, subject to applicable legal and business requirements.
7. Email Marketing
We may send marketing communications about our travel services and, where applicable, services offered by companies within our corporate group.
We may send marketing communications where permitted by applicable law, including to individuals who have subscribed to our marketing communications and, where permitted, existing or former customers.
We do not provide our customer or marketing lists to unrelated third parties for their own independent marketing.
Marketing emails include an unsubscribe mechanism. You may opt out of marketing communications at any time.
We retain information necessary to maintain your marketing preferences and honour unsubscribe requests.
Transactional and service-related communications, such as booking confirmations, travel documents, itinerary updates, and operational notices, may continue regardless of your marketing preferences where they are necessary to provide or administer services you have requested.
We comply with applicable anti-spam and electronic-marketing requirements.
8. Your Privacy Rights
Depending on where you live and which privacy laws apply to our processing of your personal information, you may have certain rights regarding your personal information.
These may include:
• Access: requesting access to personal information we hold about you
• Correction: requesting correction of inaccurate or incomplete information
• Deletion: requesting deletion of personal information where applicable
• Restriction or objection: requesting that certain processing be restricted or objecting to certain processing
• Portability: requesting your personal information in a portable format where applicable
• Withdrawal of consent: withdrawing consent where processing is based on consent
• Marketing preferences: opting out of marketing communications
• Complaint: making a complaint to the applicable privacy or data-protection authority
These rights are subject to applicable legal conditions and exceptions.
Canada
Canada Rail Vacations is based in Alberta and is subject to Alberta’s Personal Information Protection Act (PIPA), as applicable.
PIPA governs the collection, use, and disclosure of personal information by private-sector organizations in Alberta. Federal privacy legislation may also apply to certain activities involving personal information.
Under applicable Canadian privacy law, individuals may have rights to access and correct their personal information and to raise concerns about the collection, use, or disclosure of their information.
If you have a privacy concern that we are unable to resolve, you may contact the Office of the Information and Privacy Commissioner of Alberta or another applicable privacy regulator.
European Economic Area and United Kingdom
If applicable European or UK data-protection law applies to the processing of your personal data, you may have additional rights under that legislation, including rights relating to access, correction, deletion, restriction, objection, portability, withdrawal of consent, and complaints to the applicable supervisory authority.
Australia
If Australian privacy law applies to our processing of your personal information, you may have rights under the Australian Privacy Principles and other applicable provisions of the Privacy Act 1988, including rights relating to access, correction, and privacy complaints.
United States
If you are located in the United States, you may have additional privacy rights depending on the state in which you reside and the laws that apply to our processing of your personal information.
These may include rights relating to access, correction, deletion, information about the use or disclosure of personal information, and opting out of certain forms of targeted advertising or other processing.
We do not sell personal information for monetary consideration. Certain uses of advertising and tracking technologies may, however, be treated as “sale,” “sharing,” or targeted advertising under some state privacy laws.
Where applicable, you may exercise available opt-out rights through our cookie-consent tool or by contacting us.
Exercising Your Rights
To exercise a privacy right or make a privacy-related request, please contact us using the information provided in Section 13.
We may request information reasonably necessary to verify your identity and protect against unauthorized access to personal information.
We will review and respond to requests in accordance with applicable law.
9. Cookies and Similar Technologies
We use cookies and similar technologies to operate our Site, understand how it is used, improve our services, and support advertising and marketing activities.
We use the following general categories:
• Essential: technologies necessary for the operation, security, or functionality of the Site
• Statistics: technologies used to understand website usage and improve our Site and services
• Marketing: technologies used for advertising, remarketing, conversion tracking, and campaign attribution
Non-essential cookies and similar technologies are activated only in accordance with your cookie preferences.
You may change or withdraw your consent to non-essential cookies through our cookie-consent tool.
For information about the specific cookies and similar technologies used on our Site, including their purposes and durations, please see our Cookie Policy:
https://canadarail.ca/terms/#cookies
The use of cookies and similar technologies by third parties may also be subject to those parties’ own privacy policies.
10. Data Security
We take reasonable technical and organizational measures appropriate to the circumstances to protect personal information against loss, theft, unauthorized access, use, disclosure, alteration, or destruction.
Payment-card information is processed through third-party payment providers, and we do not store customers’ full payment-card numbers on our own systems.
We limit access to personal information to those who require it for legitimate business purposes.
Where we become aware of a privacy or security incident involving personal information, we assess the circumstances and take reasonable steps to respond, including providing notifications where required by applicable law.
Although we take reasonable measures to protect personal information, no method of transmission or electronic storage can be guaranteed to be completely secure.
11. Children’s Privacy
Our Site and services are not directed to children.
Children may be included as passengers in travel bookings made by a parent, guardian, Travel Agent, or other authorized representative. In these circumstances, we may receive personal information about a child where necessary to arrange and provide the requested travel services.
We do not knowingly permit children to independently create accounts or make bookings through our Site.
If we become aware that personal information has been collected directly from a child in circumstances where appropriate authorization or consent was required, we will take reasonable steps to address the situation in accordance with applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, information-handling practices, applicable laws, or other circumstances.
When we make changes, we will update the “Last updated” date at the top of this policy.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how we handle your personal information, please contact us.
Canada Rail Vacations Inc.
1400 Kensington Road NW
Calgary, Alberta
Canada
Email: [email protected]
Telephone: 1 403 457 4280
When making a privacy request, please provide sufficient information for us to understand your request and locate the relevant personal information. We may request information reasonably necessary to verify your identity.
We will review and respond to privacy requests in accordance with applicable law.
