Canada Rail Vacations Terms and Conditions

1. General Terms and Conditions

Please read the following information carefully, as the terms and conditions described herein constitute an agreement between you and those who provide the service. By booking with Canada Rail Vacations Inc and make payment on a tour, you thereby agree to accept the terms and conditions of this contract.

 

2. Website Prices

All prices herein are quoted in Canadian dollars. Prices and information on the website are for the current and upcoming travel seasons, and are subject to change without notice.

 

3. Exchange Rate

Guests must pay in Canadian dollars. Please contact your bank in advance of payment for information on any additional fees that they may apply, such as Foreign Transaction Fees.

 

4. Goods and Service Tax (GST)

All prices are subject to GST, which will be charged upon confirmation of booking. Currently the rate is 5% for Canadian GST.

 

5. Rail-Only and Package Tour Inclusions

The following costs are not included unless otherwise specified: GST, travel insurance, gratuities, alcoholic beverages, meals, room service or other hotel incidentals, items of a personal nature and all other items not specified in the description of the applicable tour contained on the website. If one of our packages does not meet with your requirements, we will be pleased to customize your rail tour package. Ask our Vacation Planners for details.

 

6. Possible Alterations

Canada Rail Vacations Inc reserves the right to cancel, modify or alter all or any part of its services when necessary or advisable. Should this occur, Canada Rail Vacations Inc agrees to provide the best alternative available. Every effort will be made to adhere to the specifics shown herein; however, circumstances may necessitate alteration, including an accommodation change from properties listed on the website. Hence, all fares, schedules, itineraries, hours of arrival and departure, air schedules and special programs are subject to change without notice at any time.

 

7. Suppliers’ Liabilities

Canada Rail Vacations, Rocky Mountaineer, Jonview Canada, and VIA Rail act as an agent for and make arrangements with domestic airlines, hotels, bus lines, and other independent parties to provide you with non-rail travel services and accommodations. Although great care is taken to choose suppliers, we are unable to directly control them, and therefore we are not responsible for their acts or omissions. The travel services provided by these suppliers are subject to the conditions imposed by the suppliers, and their liability may be limited by their tariffs, conditions of carriage and international conventions and agreements.

 

8. Company Liability

Canada Rail Vacations, Rocky Mountaineer, Jonview Canada, and VIA Rail and their respective officers, directors, servants and agents are not responsible for any claim, loss, damage, cost liability or expense arising, direct or indirect, out of injury; accident or death; loss, damage or delay of luggage or other property; or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical, mental or otherwise, relating to the provision of rail tour operations, travel services, and accommodations.

 

9. Force Majeure

Canada Rail Vacations, Rocky Mountaineer, Jonview and VIA Rail will not be responsible for the performance of this agreement if prevented or delayed by acts of God, strikes, accidents, weather, traffic, airport conditions or other causes beyond their reasonable control from meeting its terms. Nor will they be responsible for any loss or damage relating to train cancellations or any other cancellations.

 

10. Passport/Visa/Health Regulations

Passports: If travelling from outside Canada (including from the U.S.A.) you will require a passport for entry into Canada and appropriate ID for all family members. Airlines reserve the right to refuse boarding without adequate ID.
Visas: Check with your Canada Rail Vacations Vacation Planner.

*NoteIf you are a visitor to Canada and you are not a citizen of the USA, you may be required to purchase an Electronic Travel Authorization (eTA). This document can be purchased for CAD $7.00 and most applications are approved within minutes of applying.  Please visit the following government site for information and to purchase this eTA: Electronic Travel Authorization.

Canada Rail Vacations Inc is not responsible for guests refused entry into Canada because of inadequate documentation. Single parents or grandparents travelling with children must ensure proper documentation is obtained for entry into Canada. For further information regarding documentation for entry into Canada, please contact Immigration Canada.

Health Regulations: As of December 2020, there are currently no vaccination requirements for international travellers into Canada.

 

11. Luggage

Rocky Mountaineer:

Guests travelling onboard Rocky Mountaineer are limited to two suitcases per person (total luggage weight not to exceed 30 kg or 66 lbs). No one piece of luggage may weigh more than 23 kg (50 lbs). All baggage or articles are accepted and transported subject to Rocky Mountaineer’s luggage policy. Oversized items, i.e. sports equipment may be subject to a surcharge.

Note: SilverLeaf and GoldLeaf Service guests’ luggage will be delivered to their Kamloops, Quesnel or Whistler accommodation. All guests should be sure to carry any medications with them on board the train.

VIA Rail:

While on board VIA Rail, our recommendation would be to check larger luggage and have a smaller carry-on bag with your change of clothes and toiletries for your time aboard the train. On board you are permitted one suitcase (max 11.5kg/25lbs, max 54.5 x 39.5 x 23cm, 21.5×15.5×9 in.). In addition to this, each guest is entitled to bring on board one personal item, such as a purse or laptop case.

Guests may check up to two bags free of charge on VIA Rail. Checked bags may weigh up to 23 kg (50 lbs) and have a maximum size of 158 linear centimetres (62 linear inches), and are not accessible during your trip. A $20 fee for overweight or oversized bags may be charged at the discretion of VIA Rail. There may be additional luggage fees if travelling between Toronto – Ottawa – Montreal – Quebec City which will be charged at the discretion of VIA Rail and may be determined by weight at the sole discretion of the check in staff in the station.

The comfort of your journey will be enhanced when you check in larger items.

Other Tours: Certain tour products featured on the website have baggage restrictions due to either accommodation style or transportation requirements. Please refer to your documentation for full details.

 

12. Reservation Policies

Deposit Policy
A deposit must be received at the time of booking to confirm your reservation in accordance with the present offer. Deposits may be made by Visa, MasterCard, American Express, and Discovery Card.

Refund Policy Requests for refunds must be directed in writing to sales@canadarail.ca. No refunds will be made because of airline delays, unused services or other acts beyond the control of Canada Rail Vacations Inc, Rocky Mountaineer Vacations and VIA Rail.

Cancellation Policy If you cancel a confirmed reservation, notification from you or your travel agent must be received by telephone in Canada Rail Vacations office. A written notification must follow immediately by fax to +1 403 453 6804, by mail to the office address or by e-mail to sales@canadarail.ca.

Note : A change in flight date, lodge, arrival date or train departure date (either rail only or as part of a package) is considered a cancellation. Charges will be calculated per person and based on the date the cancellation notice is first received. There will be no exceptions to any of the charges. Please note the cancellation policy schedule. Cancellation charges are subject to GST.

 

13. Final Payment

Final payments made by certified cheque, money order or bank wire transfer in Canadian funds are preferred. Credit cards are accepted and are subject to the current exchange rates at the time of payment.

For certified cheques drawn on financial institutions outside Canada, an additional 30-day period is required (90 days in total) to permit international bank clearance procedures.

Please send cheques or money order payment to:

Canada Rail Vacations, Inc.
PO Box 52024, 311 16 Ave NE
Calgary, Alberta, Canada T2E 8K9
Tel: +1 403 457 4280
Fax: + 1 403 453 6804
Toll-Free: 1 888 589 3777 (U.S.A & Canada)

 

14. Insurance

We highly recommend that you purchase travel insurance to protect you and your investment from unexpected events and circumstances. Should you need a referral, we have had good experience with Sanderson Travel Insurance, but of course, please book through the insurance provider of your choice. Canada Rail Vacations does not sell travel insurance.

 

15. Wire Transfer Payments

Please note that your final payment (as noted on your confirmation invoice) is due 60 days prior to departure. We accept wire transfers in both CAD and USD funds. If you wish to pay by wire transfer, please let us know and we will forward you the applicable banking details.

Please send a record of wire bank deposit by fax to +1 403 453 6804, Attn: Accounting. Or email a scanned copy to sales@canadarail.ca.

The authorization (written or verbal) to use a credit card number indicates you or your client’s compliance with our booking terms and conditions, whether or not you or they have signed the appropriate draft.

Credit card deposits, charges and final payments will be processed in Canadian funds.

 

16. Last-Minute Bookings

Last-minute bookings are welcome; however, late package bookings usually require a minimum of 72 hours to request and confirm availability. We will do our best to supply you with your tour documents in a quick, efficient and complete manner.

 

17. Itinerary Changes and Reduction of Services

A fee per Person may be applied to each change made to the itinerary once the original booking has been confirmed

Change Fee (CAD)
61 or more days $250 (per person)
0 to 60 days No Changes Permitted

 

A change fee will not be administered for an addition or upgrade of service. For a change in train departure date, refer to our cancellation policies. If there are any charges incurred by Canada Rail Vacations as a result of changes made, they will be applied to the booking in addition to the change fee. Change fees are subject to GST.

Separate change fees for domestic airline tickets will apply and are at the discretion of the airline.

 

18. Travel Documentation

Travel Documentation will be emailed to the client as a PDF four weeks prior to departure. This will include all vouchers and travel itineraries. If you require your Travel Documentation earlier than the four weeks, please let us know, and we will do our best to accommodate your requests. Travel Documentation will not be sent out prior to final payment being received.

Note: Guests will be advised of their Kamloops, Quesnel or Whistler accommodation upon check-in at the departure station.

 

19. Rail Connections

Please arrive at your predetermined pick up location on time in accordance with your travel documentation to ensure your luggage is checked. We strongly recommend that you do not make your own onward travel arrangements the night of arrival at your destination.

Train travel in Canada is subject to unforeseen delays, and departure and arrival times cannot be guaranteed. Canada Rail Vacations Inc will not be responsible for missed connections.

 

20. Cancellations

A change in flight date, lodge, arrival date or train departure date (either rail only or as part of a package) is considered a cancellation. Changes to tour arrival dates or train departure dates constitute a cancellation. If a tour is rescheduled, the tour becomes non-refundable in full at time of rescheduling.

DAYS PRIOR TO DEPARTURE DEPOSIT PER PERSON CAD $ CANCELLATION PENALTY PER PERSON CAD $
Rocky Mountaineer Rail-Only (Two-Day Rail)
61+ $1000 per person $1000 per person
0-60 100% of payment due 100% non-refundable

 

Canada Rail Vacations Tour Packages
(Including One-way Tours, Trans-Canada Tours, Circle Tours*, Luxury Rail Tours, Winter Rail Vacations, Rail and Drive Vacations and Self-Drive Options)
61+ $1000-$2000 per person $1000 – $1500
0–60 100% of payment due 100% non-refundable

 

Premium Tours with Private Guides and Prestige Rail Car
61+ $2000 $2000
0–60 100% of payment due 100% non-refundable

We reserve the right to pass on any additional costs charged by our suppliers. Cancellation fees may be subject to tax.

* Additional non-refundable deposits may apply to some vacation packages that include flights, cruises or additional rail days.