Preparing For Your Trip

This will serve as your day-to-day schedule and includes things like your confirmation numbers, pick-up times and links to web pages where you can find more item-specific information. A two to four-letter code in the Voucher Column of this page will indicate that there is another page included in the document package that you will be required to present in order to complete the activity. If this section is blank or says N/A, only your name and valid photo ID will be required for check-in.

This page will serve as an additional confirmation for your nightly hotel reservations as well as any tours, admissions or transfers included along the way. Please note that at check-in for the hotels your name and valid photo ID should suffice. This page is NOT a voucher but may be noted as JBI in the voucher column. If the hotel staff is having issues finding your reservation at check-in, please show them this page. Any vouchers required will follow this page.

Please note that some hotels may only have one name on the reservation and at times, it may not be the lead guest.

These vouchers will be required in order to complete activities such as sightseeing tours, admissions or transfers. On your Travel Itinerary, you will find these referenced by the code JON. Please print these or have them readily available on your mobile device while travelling.

If your journey includes a VIA Rail train, you will find the VIA Rail tickets in this file. On your Travel Itinerary, you will find these referenced by the code VIA. Please print out the VIA Rail Tickets and have them on hand with you as you will need to scan the QR code at check-in.  If you have received a VIA “E-Voucher” in place of tickets, please present this at the check-in counter and you will be provided with your official tickets. Valid photo ID is required at check-in.

This package will NOT include your Rocky Mountaineer Tickets, should you have a Rocky Mountaineer train included in your journey. To check in for Rocky Mountaineer, you will only need to provide your name and the Rocky Mountaineer Confirmation Number located near the top of your Travel Itinerary page.

Additional details will be provided by following the Rocky Mountaineer link on your Travel Itinerary. 

This code references an activity that will be provided directly by Canada Rail Vacations. Often times this will refer to a private tour or transfer. As you will be travelling privately with your own personal guide, providing them with your name when you first meet will suffice. If it is a pick-up from the airport, they will be holding a sign with your name on it when you arrive.

This code references an activity that will be provided directly by Alberta Blue Sky Tours (a division of Canada Rail Vacations). Often times this will refer to a tour or transfer. As you will be travelling with one of our in-house tour guides, providing them with your name when you first meet will suffice. If it is a pick-up from the airport, they will be holding a sign with your name on it when you arrive.

This code references an activity that will be provided directly by Canadian Rockies Experience. Often times this will refer to a private tour or transfer. As you will be travelling privately with your own personal guide, providing them with your name when you first meet will suffice. If it is a pick-up from the airport, they will be holding a sign with your name on it when you arrive.

This code references an activity that will be provided by Discover Banff Tours. Often times this will refer to a private tour or transfer that does NOT appear on your Jonview Booked Items page. As you will be travelling privately with your own personal guide, providing them with your name when you first meet will suffice. If it is a pick-up from the airport, they will be holding a sign with your name on it when you arrive. On rare occasions, such as for those travelling between January and April or October and December, a DISC voucher may be attached along with your Travel Documents as this may refer to a winter-season sightseeing tour/transfer.

This code references an activity that will be provided by SunDog Tour Co. Often times this will refer to a private tour or transfer that does NOT appear on your Jonview Booked Items page. As you will be travelling privately with your own personal guide, providing them with your name when you first meet will suffice. If it is a pick-up from the airport, they will be holding a sign with your name on it when you arrive. On rare occasions, such as for those travelling between January and April or October and December, a SUN voucher may be attached along with your Travel Documents as this may refer to a winter-season sightseeing tour/transfer.

This code references an activity that will be provided by Banff Airporter. Often times this will refer to an airport transfer that does NOT appear on your Jonview Booked Items page as it is scheduled for a time outside of normal operating hours. If you are travelling privately, providing them with your name when you first meet will suffice. If it is a pick-up from the airport, they will be holding a sign with your name on it when you arrive. If you are not travelling privately, an additional voucher will be attached which includes instructions as to where to meet.

This code references an activity or hotel reservation that will be provided in connection with your Rocky Mountaineer train booking. A voucher will be attached to your Travel Document package that you will need to print off and present upon check-in

This will refer to an Item Booked Directly with a supplier. An additional confirmation page may be included in your documents for this item, or an additional confirmation number will be noted in the notes section of your Travel Itinerary.  Please provide your name and valid photo ID at check-in and reference the noted confirmation number if there are any issues.

This item has been booked through Expedia which is generally a hotel. An additional confirmation page may be included in your documents for this item, or an additional confirmation number will be noted in the notes section of your Travel Itinerary.  Please provide your name and valid photo ID at check-in and reference the noted confirmation number if there are any issues.

Please note that some hotels may only have one name on the reservation and at times, it may not be the lead guest.

Some Expedia reservations may require a resort fee to be paid at the hotel. If you are required to pay this fee, please let us know once your trip has been completed as it may be eligible for reimbursement. 

This item has been booked through Priceline which is generally a hotel. An additional confirmation page may be included in your documents for this item, or an additional confirmation number will be noted in the notes section of your Travel Itinerary.  Please provide your name and valid photo ID at check-in and reference the noted confirmation number if there are any issues.

Please note that some hotels may only have one name on the reservation and at times, it may not be the lead guest.

Some Priceline reservations may require a resort fee to be paid at the hotel. If you are required to pay this fee, please let us know once your trip has been completed as it may be eligible for reimbursement. 

Your luggage does not travel with you onboard the train. When you check in each morning, your luggage will be taken separately and be waiting for you when you arrive at your hotel. This means that if you have any items that you will need throughout the day ie. cameras, charger, medication, sunglasses, jacket etc., you will want to bring them onboard with you in a small bag or purse. There is no overhead storage on the train as that would take away from the views! There is however plenty of legroom for a small item at your feet.

Your large suitcases will not fit in your cabin. Due to the nature of rail travel, there is limited space in your cabin and you will therefore have to pack accordingly for this portion of your trip. Each guest is allowed one carry-on-sized piece of luggage and one small item such as a backpack or purse. Your check luggage will not be accessible until you arrive at your destination so plan accordingly.

It is our hope that your vacation not only meets but exceeds your expectations. Being a small, family-owned and operated team, we do our best to ensure that your experience matters. Whenever possible, we like to add a personal touch to everybody’s vacation but we can only do that if you have provided us with all of the necessary information. Before you go, please ask yourself some of the questions below as we too get peace of mind by knowing that all of our clients are prepared for the journey ahead!

These may include gluten-free, vegetarian, peanut allergies, etc.

If you have a serious allergy to report, please make sure you have submitted that information to us here: Allergy Form

Most hotels are very good about accommodating bedding requests but in some locations such as the older Fairmont properties, room sizes can mean that there are a limited number of rooms with two beds which may be assigned on a first-come, first-serve basis. If sharing a bed with your travel companion is completely out of the question, please reiterate this prior to travelling so that we can do our best to ensure your comfort throughout the trip.

These may include an inability to climb stairs, walk long distances, require accessible hotel rooms or a fridge for medication etc.

If you have a mobility restrictions to report, please make sure you have submitted that information to us here: Mobility Form

Maybe you have booked additional hotel nights on either end of the trip and need to link the reservations or have flight details that we should know about. Are you arriving late at night, or early in the morning and want to notify the hotel, or do have an airport transfer booked with us that requires a specific time?

If we require your flight information to confirm a transfer time, please make sure that you have submitted the details here: Flight Details Form

Maybe it is your anniversary, a birthday, a retirement, etc.

Let us know as some hotels may choose to do something special for you!

You should purchase your travel insurance following the completion of your non-refundable deposit payment. In order to get full coverage, most insurers require that your health is considered “stable” for 90 days prior to purchase. By purchasing at the time of the deposit, you will be able to lock in the same terms for insuring the remainder of your trip when payment is due 70 days prior to departure. This way, if your condition changes after your deposit has been paid but prior to your remaining balance being paid, you will not be at risk of losing your deposit if it no longer makes financial sense to commit to your travel plans as intended.

See here for more information: Travel Insurance

Travel medical and cancellation insurance prices can fluctuate, with the main determining factor being age. Prices generally vary between 5-10%. For an accurate quote, please contact the insurance provider of your choice.

If you are purchasing your trip with a credit card that has travel perks, you may already be covered. It is recommended that you give them a call as it may save you a lot of money!

See here for more information: Travel Insurance