Rocky Mountaineer Guest CentresCheck-In Locations
The evening prior to your Rocky Mountaineer train departure, you may visit one of the Rocky Mountaineer Guest Centres listed below to check-in for your train journey. This process is not mandatory, but at these locations, you will receive your boarding pass, luggage tags, and the name of your Kamloops, Whistler, or Quesnel accommodation. This is also a good time to confirm the time and pick-up location for the morning transfer, as well as your drop-off location at the end of the two-day train journey. This process should take no longer than 15 minutes to complete.
If you are unable to visit a Guest Centre the evening prior to your departure, check-in can be completed in the morning prior to the transfer to the train station. Please arrive in the hotel lobby with your luggage 15 minutes before your listed pick-up time in order to allow for enough time to complete the check-in process.
*Listed check-in times are subject to change. Please reconfirm on the Rocky Mountaineer board posted in your hotel lobby
Rocky Mountaineer Guest Centre Locations in Vancouver
The following locations in Vancouver offer Rocky Mountaineer Check-in
If you are not able to do Advanced Check-In and are making your own way to the Vancouver station, please arrive 45 minutes prior to the train departure time indicated in your final travel documents to check in.
Check-in is available in the lower lobby.
Sunday: 7:00 AM – 20:00 PM
Monday: 7:00 AM – 20:00 PM
Tuesday: 11:00 AM – 20:00 PM
Wednesday: 11:00 AM – 20:00 PM
Thursday: 7:00 AM – 20:00 PM
Friday: 11:00 AM – 20:00 PM
Saturday: 11:00 AM – 20:00 PM
For more information on the Fairmont Hotel Vancouver, click below:
Check-in is located downstairs on the Conference Level, in the Nootka Room.
Sunday: 7:00 AM – 20:00 PM
Monday: 7:00 AM – 20:00 PM
Tuesday: 4:00 PM – 20:00 PM
Wednesday: N/A
Thursday: 7:00 AM – 20:00 PM
Friday: N/A
Saturday: N/A
*Tuesday hours at the Fairmont Waterfront are only effective starting April 22, 2025, until September 30, 2025.
For more information on the Fairmont Waterfront, click below:
Ask front desk for curent location.
Sunday: 11:00 AM – 20:00 PM
Monday: 11:00 AM – 20:00 PM
Tuesday: N/A
Wednesday: N/A
Thursday: 11:00 AM – 20:00 PM
Friday: N/A
Saturday: N/A
For more information on the Georgian Court Hotel, click below:
Check-in is available in the North Tower at the Hornby Street level.
Sunday: 11:00 AM – 20:00 PM
Monday: 11:00 AM – 20:00 PM
Tuesday: *4:00 PM – 20:00 PM
Wednesday: N/A
Thursday: 11:00 AM – 20:00 PM
Friday: N/A
Saturday: N/A
*Tuesday hours at the Sheraton Wall Centre are only effective starting April 22, 2025 until September 30, 2025.
For more information on the Sheraton Wall Centre Hotel, click below:
Rocky Mountaineer Guest Centre Locations in Banff
The following locations in Banff offer Rocky Mountaineer Check-in
Check-in is available in the Bear Street Mall, ground level beside the stairs.
Sunday: 9:00 AM – 19:00 PM
Monday: 9:00 AM – 19:00 PM
Tuesday: 9:00 AM – 19:00 PM
Wednesday: 9:00 AM – 19:00 PM
Thursday: 9:00 AM – 19:00 PM
Friday: 9:00 AM – 19:00 PM
Saturday: 9:00 AM – 19:00 PM
Check-in is available in the lobby.
Sunday: N/A
Monday: N/A
Tuesday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Wednesday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Thursday: N/A
Friday: N/A
Saturday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
For more information on the Banff Caribou Lodge & Spa, click below:
Check-in is available beside the concierge desk.
Sunday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Monday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Tuesday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Wednesday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Thursday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Friday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Saturday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
For more information on the Fairmont Banff Springs Hotel, click below:
Check-in is available in the lobby.
Sunday: N/A
Monday: N/A
Tuesday: 16:00 PM – 19:00 PM
Wednesday: 16:00 PM – 19:00 PM*
Thursday: N/A
Friday: N/A
Saturday: 16:00 PM – 19:00 PM
*The Moose Hotel & Suites Guest Centre will be open Wednesday evenings from May 7th – September 24th, 2025.
For more information on the Moose Hotel & Suites, click below:
Ask front desk for current location.
Sunday: N/A
Monday: N/A
Tuesday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Wednesday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
Thursday: N/A
Friday: N/A
Saturday: 7:00 AM – 11:00 AM & 16:00 PM – 19:00 PM
For more information on the Moose Hotel & Suites, click below:
Rocky Mountaineer Guest Centre Locations in Lake Louise
The following locations in Lake Louise offer Rocky Mountaineer Check-in
Check-in is available at the motorcoach entrance.
Sunday: 8:30 AM – 3:00 PM
Monday: 8:30 AM – 3:00 PM
Tuesday: 8:30 AM – 3:00 PM
Wednesday: 8:30 AM – 3:00 PM
Thursday: 8:30 AM – 3:00 PM
Friday: 8:30 AM – 3:00 PM
Saturday: 8:30 AM – 3:00 PM
For more information on the Fairmont Chateau Lake Louise, click below:
Rocky Mountaineer Guest Centre Locations in Jasper
The following locations in Jasper offer Rocky Mountaineer Check-in
Check-in is available in the main lobby.
Sunday: 9:00 AM – 12:30 PM & 13:30 PM – 16:00 PM
Monday: 9:00 AM – 12:30 PM & 13:30 PM – 16:00 PM
Tuesday: 9:00 AM – 12:30 PM & 13:30 PM – 16:00 PM
Wednesday: 9:00 AM – 12:30 PM & 13:30 PM – 19:00 PM
Thursday: 9:00 AM – 12:30 PM & 13:30 PM – 16:00 PM
Friday: 9:00 AM – 12:30 PM & 13:30 – 20:00 PM
Saturday: 9:00 AM – 12:30 PM & 13:30 – 19:00 PM
For more information on the Jasper Train Station, click below:
Check-in is available in the main lobby.
Sunday: N/A
Monday: N/A
Tuesday: N/A
Wednesday: 16:00 PM – 20:00 PM
Thursday: N/A
Friday: *16:00 PM – 20:00 PM
Saturday: 16:00 PM – 20:00 PM
*Guest Centres on Friday evenings will operate between Friday, April 25 and Friday, October 3, 2025.
For more information on the Chateau Jasper, click below:
Check-in is available in the lower lobby.
Sunday: N/A
Monday: N/A
Tuesday: N/A
Wednesday: 16:00 PM – 20:00 PM
Thursday: N/A
Friday: *16:00 PM – 20:00 PM
Saturday: 16:00 PM – 20:00 PM
*Guest Centres on Friday evenings will operate between Friday, April 25 and Friday, October 3, 2025.
For more information on The Crimson, click below:
Check-in is available at the main lobby level, at the Spa & Shops entrance.
Sunday: 9:00 AM – 12:00 PM & 16:00 PM – 20:00 PM
Monday: 9:00 AM – 12:00 PM
Tuesday:16:00 PM – 20:00 PM
Wednesday: 9:00 AM – 12:00 PM & 16:00 PM – 20:00 PM
Thursday: 9:00 AM – 12:00 PM & 16:00 PM – 20:00 PM
Friday: 9:00 AM – 12:00 PM & 16:00 PM – 20:00 PM
Saturday: 9:00 AM – 12:00 PM & 16:00 PM – 20:00 PM
For more information on the Fairmont Jasper Park Lodge, click below:
Check-in is available in the main lobby.
Sunday: N/A
Monday: N/A
Tuesday: N/A
Wednesday: 16:00 PM – 20:00 PM
Thursday: N/A
Friday: *16:00 PM – 20:00 PM
Saturday: 16:00 PM – 20:00 PM
*Guest Centres on Friday evenings will operate between Friday, April 25 and Friday, October 3, 2025.
For more information on the Forest Park Hotel, click below:
Rocky Mountaineer Guest Centre Locations
The evening prior to your train departure, you may visit one of the Rocky Mountaineer Guest Centres listed below to check-in for your train journey. This process is not mandatory, but at these locations, you will receive your boarding pass, luggage tags, and the name of your Kamloops accommodation. This is also a good time to confirm the time and pick-up location for the morning transfer, as well as your drop-off location at the end of the two-day train journey. This process should take no longer than 15 minutes to complete.
If you are not able to make it to one of these locations, you can check in the morning of departure prior to your transfer to the train.
Check-in can also be completed online 72 hours prior to departure here: