Rocky Mountaineer Guest CentresCheck-In Locations


The evening prior to your Rocky Mountaineer train departure, you may visit one of the Rocky Mountaineer Guest Centres listed below to check-in for your train journey. This process is not mandatory, but at these locations, you will receive your boarding pass, luggage tags, and the name of your Kamloops, Whistler, or Quesnel accommodation. This is also a good time to confirm the time and pick-up location for the morning transfer, as well as your drop-off location at the end of the two-day train journey. This process should take no longer than 15 minutes to complete.

If you are unable to visit a Guest Centre the evening prior to your departure, check-in can be completed in the morning prior to the transfer to the train station. Please arrive in the hotel lobby with your luggage 15 minutes before your listed pick-up time in order to allow for enough time to complete the check-in process.

*Listed check-in times are subject to change. Please reconfirm on the Rocky Mountaineer board posted in your hotel lobby

Rocky Mountaineer Guest Centre Locations in Vancouver

The following locations in Vancouver offer Rocky Mountaineer Check-in

Check-in is available at the Discovery Foyer on level 1.

Sunday: 12:00 – 18:00 PM
Monday: 12:00 – 18:00 PM
Tuesday: N/A
Wednesday: N/A
Thursday: 12:00 – 18:00 PM
Friday: 12:00 – 18:00 PM
Saturday: N/A

For more information on the Fairmont Hotel Vancouver, click below:

Fairmont Hotel Vancouver

Check-in is available near the concierge desk in the lobby.

Sunday: 16:00 – 18:00 PM
Monday: 16:00 – 18:00 PM
Tuesday: N/A
Wednesday: N/A
Thursday: 16:00 – 18:00 PM
Friday: 16:00 – 18:00 PM
Saturday: N/A

For more information on the Fairmont Waterfront, click below:

Fairmont Waterfront

Check-in is available in the lobby.

Sunday: 16:00 – 18:00 PM
Monday: 16:00 – 18:00 PM
Tuesday: N/A
Wednesday: N/A
Thursday: 16:00 – 18:00 PM
Friday: 16:00 – 18:00 PM
Saturday: N/A

For more information on the Georgian Court Hotel, click below:

Georgian Court Hotel

Check-in is available in the lower lobby.

Sunday: 16:00 – 18:00 PM
Monday: 16:00 – 18:00 PM
Tuesday: N/A
Wednesday: N/A
Thursday: 16:00 – 18:00 PM
Friday: 16:00 – 18:00 PM
Saturday: N/A

For more information on the Hampton Inn & Suites, click below:

Hampton Inn & Suites

Check-in is available behind ‘The Shops’ on the lobby level.

Sunday: 12:00 – 18:00 PM
Monday: 12:00 – 18:00 PM
Tuesday: 12:00 – 18:00 PM
Wednesday: 12:00 – 18:00 PM
Thursday: 12:00 – 18:00 PM
Friday: 12:00 – 18:00 PM
Saturday: 12:00 – 18:00 PM

For more information on the Pan Pacific Hotel, click below:

Pan Pacific Hotel

Check-in is available in the North Tower at the Hornby Street level.

Sunday: 12:00 – 18:00 PM
Monday: 12:00 – 18:00 PM
Tuesday: 12:00 – 18:00 PM
Wednesday: 12:00 – 18:00 PM
Thursday: 12:00 – 18:00 PM
Friday: 12:00 – 18:00 PM
Saturday: 12:00 – 18:00 PM

For more information on the Sheraton Wall Centre Hotel, click below:

Sheraton Wall Centre Hotel

Check-in is available in the lobby.

Sunday: 16:00 – 18:00 PM
Monday: 16:00 – 18:00 PM
Tuesday: N/A
Wednesday: N/A
Thursday: 16:00 – 18:00 PM
Friday: 16:00 – 18:00 PM
Saturday: N/A

For more information on the Sutton Place Hotel, click below:

Sutton Place Hotel

Rocky Mountaineer Guest Centre Locations in Banff

The following locations in Banff offer Rocky Mountaineer Check-in

Check-in is available in the lobby.

Sunday: N/A
Monday: N/A
Tuesday: 16:00 – 20:00 PM
Wednesday: 16:00 – 20:00 PM*
Thursday: N/A
Friday: N/A
Saturday: 16:00 – 20:00 PM

*Only available Wednesdays in May, July, August & September
For more information on the Banff Caribou Lodge & Spa, click below:

Banff Caribou Lodge & Spa

Check-in is available inside Bear Street Mall.

Sunday: 11:00 – 19:00 PM
Monday: 11:00 – 19:00 PM
Tuesday: 11:00 – 19:00 PM
Wednesday: 11:00 – 19:00 PM
Thursday: 11:00 – 19:00 PM
Friday: 11:00 – 19:00 PM
Saturday: 11:00 – 19:00 PM

Check-in is available in the M1 Foyer, opposite Heritage Hall.

Sunday: 7:00 – 11:00 AM & 16:00 – 20:00 PM
Monday: 7:00 – 11:00 AM & 16:00 – 20:00 PM
Tuesday: 7:00 – 11:00 AM & 16:00 – 20:00 PM
Wednesday: 7:00 – 11:00 AM & 16:00 – 20:00 PM
Thursday: 7:00 – 11:00 AM & 16:00 – 20:00 PM
Friday: 7:00 – 11:00 AM & 16:00 – 20:00 PM
Saturday: 7:00 – 11:00 AM & 16:00 – 20:00 PM

For more information on the Fairmont Banff Springs Hotel, click below:

Fairmont Banff Springs Hotel

Check-in is available in the lobby.

Sunday: N/A
Monday: N/A
Tuesday: 16:00 – 20:00 PM
Wednesday: 16:00 – 20:00 PM*
Thursday: N/A
Friday: N/A
Saturday: 16:00 – 20:00 PM

*Only available Wednesdays in May, July, August & September
For more information on the Moose Hotel & Suites, click below:

Moose Hotel & Suites

Check-in is available opposite the café, on the lobby level.

Sunday: N/A
Monday: N/A
Tuesday: 16:00 – 20:00 PM
Wednesday: 16:00 – 20:00 PM*
Thursday: N/A
Friday: N/A
Saturday: 16:00 – 20:00 PM

*Only available Wednesdays in May, July, August & September
For more information on the Moose Hotel & Suites, click below:

Rimrock Resort Hotel

Rocky Mountaineer Guest Centre Locations in Lake Louise

The following locations in Lake Louise offer Rocky Mountaineer Check-in

Check-in is available on the main lobby level.

» April, June & October
Sunday:
8:00 – 15:00 PM
Monday: 8:00 – 15:00 PM
Tuesday: 8:00 – 20:00 PM
Wednesday: 8:00 – 15:00 PM
Thursday: 8:00 – 15:00 PM
Friday: 8:00 – 15:00 PM
Saturday: 8:00 – 20:00 PM

» May, July, August & September
Sunday:
8:00 – 15:00 PM
Monday: 8:00 – 15:00 PM
Tuesday: 8:00 – 20:00 PM
Wednesday: 8:00 – 20:00 PM
Thursday: 8:00 – 15:00 PM
Friday: 8:00 – 15:00 PM
Saturday: 8:00 – 20:00 PM

For more information on the Fairmont Chateau Lake Louise, click below:

Fairmont Chateau Lake Louise

Rocky Mountaineer Guest Centre Locations in Jasper

The following locations in Jasper offer Rocky Mountaineer Check-in

Check-in is available in the main lobby.

Sunday: N/A
Monday: N/A
Tuesday: 16:00 – 20:00 PM
Wednesday: 16:00 – 20:00 PM
Thursday: N/A
Friday: N/A
Saturday: 16:00 – 20:00 PM

For more information on the Chateau Jasper, click below:

Chateau Jasper

Check-in is available in the lower lobby.

Sunday: N/A
Monday: 16:00 – 20:00 PM
Tuesday: N/A
Wednesday: 16:00 – 20:00 PM
Thursday: N/A
Friday: N/A
Saturday: 16:00 – 20:00 PM

For more information on The Crimson, click below:

The Crimson

Check-in is available at the main lobby level, at the Spa & Shops entrance.

Sunday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Monday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Tuesday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Wednesday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Thursday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Friday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Saturday: 9:00 – 12:00 PM & 16:00 – 20:00 PM

For more information on the Fairmont Jasper Park Lodge, click below:

Fairmont Jasper Park Lodge

Check-in is available in the main lobby.

Sunday: N/A
Monday: N/A
Tuesday: 16:00 – 20:00 PM
Wednesday: 16:00 – 20:00 PM
Thursday: N/A
Friday: N/A
Saturday: 16:00 – 20:00 PM

For more information on the Forest Park Hotel, click below:

Forest Park Hotel

Check-in is available in the main lobby.

Sunday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Monday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Tuesday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Wednesday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Thursday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Friday: 9:00 – 12:00 PM & 16:00 – 20:00 PM
Saturday: 9:00 – 12:00 PM & 16:00 – 20:00 PM

For more information on the Jasper Train Station, click below:

Jasper Train Station

Rocky Mountaineer Guest Centre Locations

The evening prior to your train departure, you may visit one of the Rocky Mountaineer Guest Centres listed below to check-in for your train journey. This process is not mandatory, but at these locations, you will receive your boarding pass, luggage tags, and the name of your Kamloops accommodation. This is also a good time to confirm the time and pick-up location for the morning transfer, as well as your drop-off location at the end of the two-day train journey. This process should take no longer than 15 minutes to complete.

If you are not able to make it to one of these locations, you can check in the morning of departure prior to your transfer to the train.
Check-in can also be completed online 72 hours prior to departure here:

Online Check-In